In full compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, Mayan Touring, with its registered address at Avenida Bonampak, corner with Yaxchilán, No. 27, Colonia San José Yeguiste, CP 29025, in Tuxtla Gutiérrez, Chiapas; and third parties with whom Mayan Touring has or will enter into contractual relationships to provide personalized services, inform you that Mayan Touring protects and safeguards your personal data to prevent damage, loss, theft, extortion, misplacement, and/or alteration, as well as unauthorized use of your personal data. We hereby inform you of the terms and conditions of Mayan Touring's Privacy Policy for Personal Data.

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What information do we collect?

 

The personal data you provide to Mayan Touring through our website www.mayantouring.com.mx, by using our online services, in writing, and/or by phone, includes: (I) Full name, Gender (male or female), Date of birth, Official IDs (voter ID, driver’s license), Passport, Visa. Considered sensitive under the Federal Law on Protection of Personal Data Held by Private Parties: (II) Current health condition, Family relationships, Financial information such as credit card numbers, salary, payroll, bank account statements, banking software passwords (if applicable), bank and personal credit references. We may also collect information about your preferences regarding the consumption of our tourism services, as well as those offered by our providers.

If applicable, and to better fulfill your tourism needs, we may request a copy of your official photo ID. We may also collect some personal data from third parties involved in the services purchased through our website or by phone, and may require their photo IDs as well.

Any personal data of third parties that you provide will be handled in accordance with this Privacy Policy and under strict confidentiality and security measures.

By using our services, you give your consent for the use of your personal data under the terms outlined in this Privacy Policy.

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Sensitive personal data

 

To fulfill the purposes outlined in this privacy policy, we may collect and process sensitive personal data, such as [Current health condition], [Family relationships], and [Financial information such as credit card numbers, salary, payroll, bank account statements, banking software passwords, and credit references]. We are committed to processing this data under the strictest security standards to ensure its confidentiality and integrity.

In accordance with Article 9 of the Law, we require your express consent to process sensitive personal data. Please indicate if you consent: □ I consent to the processing of my sensitive personal data under the terms and conditions of this privacy policy.

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What do we use your personal data for?

 

The personal data you provide via our website and/or phone will be used exclusively for the following purposes: (I) Contact, (II) Identification and verification, (III) Processing reservations for tourism services sold by Mayan Touring via phone, email and/or website, (IV) Sending documents by electronic means, (V) Informing you of the status of your reservations and any other purchases you request, (VI) Travel advisor support by email and phone (available 24/7), (VII) Verification of your purchase history, (VIII) Delivering and guaranteeing the tourism services we offer, (IX) Assessing the quality of our services.

Mayan Touring adheres to the principles and guidelines of the Law (Article 6): legality, consent, information, purpose, and responsibility.

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Who do we share your data with?

 

Mayan Touring may share your personal data exclusively with national or foreign third parties in order to fulfill the tourism services you contract. We may also share your data with companies with which we have agreements for the purposes described in this privacy policy.

We may contract one or more third-party service providers. Therefore, your data may be shared with travel agents, tour operators, airlines, hotels, and booking platforms. Since we may transfer your personal data, we require your express consent in accordance with Article 9 of the Law: □ I consent to the transfer of my sensitive personal data under the terms and conditions of this privacy policy.

If you do not express your opposition, it will be understood that you have consented to the transfer of your personal data.

Your personal data may be stored in a database exclusive to Mayan Touring.

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Mayan Touring is not responsible for the content or privacy policies of external websites linked to this portal.

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Limiting the use and disclosure of your personal data

 

Only Mayan Touring has access to the information you provide. Our promotional emails may include offers from business partners or providers of Mayan Touring.

At the end of our services, all data you have provided will be deleted from our systems, ensuring your information is not used for any purpose other than the one you originally agreed upon.

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ARCO Rights (Access, Rectification, Cancellation, and Opposition) and Consent Revocation

 

To exercise your rights, please submit your request in person at Mayan Touring’s office. The request must include:

I. Full name, phone number, or address.

II. A copy of an official photo ID to verify your identity. If submitted by a legal representative, a power of attorney signed by two witnesses and a copy of the ID of the data owner must be provided.

III. A clear and precise description of the data you wish to access, correct, cancel, or oppose.

We will respond within 20 business days from the date your request is received. This period may be extended once for the same length of time, if justified.

You may also revoke your consent at any time by submitting a written request following the same procedure. We will respond within 15 days and notify you via phone or email of the outcome.

Both the ARCO rights process and revocation of consent are free of charge, except for any reproduction costs.

We reserve the right to make changes to this privacy policy at any time, to address legislative updates, internal policies, or new service requirements. Any updates will be available on our website, via announcements in our offices, or printed materials.

 

If you believe your personal data protection rights have been violated by our staff or actions, or suspect any misuse under the Federal Law on Protection of Personal Data Held by Private Parties, you may file a complaint with the IFAI. For more information, visit www.ifai.org.mx.

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